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Policies

Kai Kanani Policies

Cancellation and Refund Policy

1 – 3 PERSONS
For groups of 3 or less persons, notification of cancellation must be received by phone at (808) 879-7218 at least 24 hours prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 24 hours remaining before the tour time will NOT be considered valid and NO refund will be offered.

4 – 5 PERSONS
For groups of 4 or more persons, notification of cancellation must be received by phone at (808) 879-7218 at least 48 hours prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 48 hours remaining before the tour time will NOT be considered valid and NO refund will be offered.

 

6 – 9 PERSONS
For groups of 6 or more persons, notification of cancellation must be received by phone at (808) 879-7218 at least 72 hours prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 72  hours remaining before the tour time will NOT be considered valid and NO refund will be offered.

10+ PEOPLE
For groups of 10 or more persons, notification of cancellation must be received by phone at (808) 879-7218 at least 2 weeks prior to the scheduled tour time. Parties adhering to this policy will receive a full refund. Any notice given with less than 2 weeks remaining before the tour time will NOT be considered valid and NO refund will be offered.

Cancellations made after the grace period for your group size will result in a 100% charge being incurred (no refund). All cancellations will incur a 3% processing fee.

Taxes & Fees

Kai Kanani calculates and adds the following taxes, totaling 7.166%, to the cost of all of its tours:

State of Hawaii General Excise Tax – 4.166%

Department of Land & Natural Resources Harbor/Mooring Fees 3%